It allows reporting of minor crimes, viewing of statistics

By Michael S. Hoey


The City of Delavan Police Department recently launched a new Citizen Services Program Website, designed to give citizens a new way to report certain types of crimes and access other services.

“The Citizen Service module of Pro Phoenix is just another way for the police department to connect and serve the community,” Police Chief Jim Hansen said.

“It provides a convenient way for the citizens within the communities of City of Delavan and the Village of Darien to make requests to check their homes, report information anonymously or self-report certain thefts or complaints,” he added.

The Village of Darien is included because the city has been providing police services for the village for several years now.

“We are looking forward to the additional partnership with both communities,” Hansen said.

The point man for the website is Lt. David Markley. He explained that it’s an online reporting website that allows individuals to file reports for minor crimes that occur in the City of Delavan or the Village of Darien.

“The purpose of online reporting is that it provides a convenient way to file a police report that does not require a police response,” Markley said. “Individuals can also make anonymous tips and view crime statistics through the Citizen Service website.”

The website includes: links to a crime map that allows citizens to see where crimes are happening in both communities; police alerts the department can use to notify the public about situations, crime statistics; and a service link.

The service link is where citizens can file reports or complaints, view accident reports, request services such as a home check while on vacation or extra patrols in their neighborhood, and obtain some permits like a request for overnight parking.

Citizens interested in using the site are required to become registered users to request services. Registered users can also share personalized information with public safety providers and request accident or police reports.

Markley said the site, which launched April 30, had 15 registered users within the first week.

Once a service request or online report is submitted, that information is immediately recorded in the department’s record management system and an email notification is sent to the website administrator along with the individual who filed to report or request. Individuals will receive a case number, and department staff will typically review service requests and online reports in less than 24 hours from when they’re submitted, Markley said.

Visit the site at For more information about the site, sent an email to Lt. David Markley at



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